Frequently Asked Questions

If you have a question that still needs answered, please use our contact form.


When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package. If you have an account with us, you can review your order at any time by logging in or signing up.

We accept PayPal, Visa, MasterCard, American Express, Discover, Diner’s Club, JCB, Apple Pay and Vemno. We do not accept personal checks, money orders or direct bank transfers.

Once orders are placed and confirmed, they cannot be changed. We process and ship orders quickly. Be sure to review the information you enter to ensure accuracy and product selections. If you are not pleased with your order after receipt, please review our Return Policy.

Yes, all orders are subject to 7.96% sales tax. Sales tax is automatically added to your order at checkout.

Currently, we do not accept orders by phone. Please place your order on our website. Should you have any questions, please refer to our policies. If you cannot find the answer to your question, please contact us at if you have any questions.

Orders normally take 1-3 business days to process. This does not include time for shipping. At checkout, you can select the shipping type you prefer. We offer free ground shipping for all orders of $100 or more.

Contact us at immediately within 24 hours of placing the order. We cannot guarantee that we will be able to make the necessary changes to the address. All orders that ship to an incorrect address will be the customer’s responsibility. The customer will need to resubmit a new order. We will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address. Review your order thoroughly prior to confirming and submitting it.

Packages that are either stolen, damaged, lost, or undelivered, are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.

Contact us at within 48 hours of receiving the product and explain what the problem is.

Contact us at within 48 hours of receiving your order. We hope that this issue never occurs, but if it does, we will work quickly to correct the issue.

When you receive your bag, remove it from the plastic. If the leather is bent or crimped, it will fill back in within a few days of being unpackaged. If a leather handle is bent or crimped, you can gently bend it back and forth to straighten it. If nylon is bent or crimped, you can bend it back and forth. It will also straighten by use.


Orders placed prior to your account being created will not show in the account. Only orders placed after the account was created will show in the account. If you need information for an order that is not showing in your account, contact us at for assistance.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. At this time, we do not ship to locations outside of the United States.

Items noted as out of stock will be available as soon as inventory arrives. When stock is available, the status will change from out of stock to available. To be notified when your favorite item is restocked, go to the item’s product page and select Waitlist. We’ll email you as soon as it’s back in stock!

You will see a refund within 5-10 business days from the processing date.

Make sure you enter the billing address exactly as it appears on your credit card. Review all other information to ensure accuracy.


All items purchased while on sale are final sale and cannot be returned.

To know when items will be on sale, visit our website frequently to watch for sales. You can also sign-up for our email notification.

We reserve the right to change product pricing without notice. We also reserve the right to discontinue products at any time without notice. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and accepted.


At this time, you can shop all products on our website, which means you can shop with us 24/7. Occasionally, we attend events to bring our bags to you. If you’d like to host an Alicia Dakteris party with your friends, please contact us at

Items are sold as priced. If an item goes on sale after the date of purchase, a price adjustment cannot be made.

EGift cards may be purchased here. We offer electronic gift cards for purchase that can be redeemed online. At checkout, you can select to send the gift card to yourself or another person with a custom message. An initial email with the gift card balance will be sent after purchase. When redeeming a gift card code at checkout, you will see the card value subtracted from your order total. You can also see the balance remaining on the gift card. Gift cards never expire. Partially used gift cards cannot be refunded. Refunding a gift card issues a full refund. It is not possible to partially refund a gift card. You can use your gift card on any items in our online store. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card. If you have more than one gift card, you can apply multiple gift cards to an order. You can also split the value of an order between a gift card and standard payment method.